Date:  May 13, 2022

Position Available:  Secretary, Health & Wellness Center

Position Reports to:  Director of Health & Wellness Center

Department:  Health & Wellness Center

FLSA Status:  Non-Exempt

Schedule:  Full-Time (35-40 hours per week) – During the fall and spring semesters, this position may be required to

work more hours, and less during the summer months. Occasional nights and weekends may be required.


Please apply online:  https://franciscan.edu/secretary-health-wellness-center/



The Secretary schedules appointments with Health & Wellness clinicians; provides information to all walk-in patients; greets all visitors; receives and routes phone calls; and helps plan, organize, and assess programming and wellness opportunities under the direction of the Director. This position protects confidential medical records, and therefore patient confidentiality and privacy must be maintained at all times.



1.     Receives and directs all phone calls to the department, including taking messages for staff who are not immediately available.

2.     Creates and maintains confidential health records for students and other patients and prepares files for daily appointments.

3.     Assists in planning, organizing, and assessing programming and wellness opportunities under the direction of the Director.

4.     Receives and routes all mail to appropriate staff members.

5.     Types letters, faxes information and prepares drafts of statistical reports.

6.     Orders department supplies and reconciles the purchase card balance monthly.

7.     Refers all questions about healthcare or mental health inquiries to the proper staff members.

8.     Greets all patients and other visitors to the department and directs them to the appropriate staff member.


This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.



Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience

·         2-3 years secretarial experience

·         Experience working in a medical office preferred



·         Customer/Service Focus: Excellent customer service skills; ability to interact with a wide variety of people; Quickly and accurately interprets customers’ needs and recommends optimal solutions; Thinks and acts with the customers’ interests in mind; displays a strong service orientation.

·         Dealing with Ambiguity: Readily adjusts to changing circumstances or new situations.

·         Interpersonal Skills: Relates well to all people above, below, at a peer level, inside and outside of the organization.

·         Quality of Work: Consistently checks work for accuracy, appropriateness, and completeness.

·         Verbal Communications: Uses effective speaking and listening techniques to ensure clear and actionable communications.

·         Written Communications: Effectively identifies and organizes the key points needed for an effective written communication; checks work for style, spelling and grammar errors; ensures readability.



·         High school or G.E.D. required

·         Undergraduate, Trade, or Technical school desired

Technical Skills

·         Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

·         Ability to respect patient confidentiality and privacy in all interactions

·         Ability to work in a multifaceted fast paced environment


Workplace Factors

·         Sitting or standing at workstation for hours at a time


Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:  https://franciscan.edu/secretary-health-wellness-center/


For other information and job postings, visit our website at https://www.franciscan.edu


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.