Overview

Overview

The Office of Graduate Admission represents The Catholic University of America community and works to select and enroll graduate students based on national enrollment management and university policies. Serving in the Office of Undergraduate Admission and reporting to the Dean, this position is integral to the recruitment and admission efforts of prospective undergraduate students and ultimately contributes to enrollment by operating as the Communications and Marketing lead and manager of CRM messaging channels. The Associate Dean will serve a direct supervisory role to 1-3 junior staff member/s.

Responsibilities

Reviews and evaluates applications for admission for compliance with academic standards and determines admissibility.
Coordinates and monitors the flow of applications. Resolves issues and stays abreast of changing protocols.
Makes recommendations and keeps informed regarding policies and procedures governing admission from the university’s schools.
Serve in a leadership role for the Office of Graduate Admission in the absence of the dean.
Serve in a leadership role in the use of the CRM (TargetX) supporting application review and reporting.
Supervises graduate admission representatives and student workers.
Provided training and frequent feedback to new staff members.
Performs office management duties, directs the workflow, plans, organizes and sets priorities on work.
Assist with planning and executing recruitment activities and events. Develop communication plans, procedures and process that aid in the implementation of strategic activities.

Qualifications

A Bachelor’s Degree and five to ten years experience in higher education admission with minimum of 2 year supervisory experience.
Experience in a fast-paced environment with strong attention to detail.
Excellent interpersonal and team skills and the ability to effectively and positively interact with a diverse range of people; experience in or potential to work in a culturally diverse work environment. Superior written and verbal communication as well as presentation skills.

Experience working with databases (Salesforce, Target-X), financial reporting, and data management systems is preferred, but not required.
Impeccable judgment and discretion in dealing with issues pertaining to confidentiality.
Customer service oriented.

Microsoft Office Access, Outlook, Excel, PowerPoint. PeopleSoft experience a plus.

Effective communications skills a must, broad understanding of marketing and social media helpful. Must have strong customer service skills and excellent communication skills, both verbal and written required.

The ability to drive a vehicle (on and off-campus) on behalf of university business.

Possession of current and valid U.S. driver’s license appropriate to the type of university vehicle and an acceptable Motor Vehicle Driving Record (MVR) as stipulated in the Vehicle Guidelines and Procedures Manual administered through the Office of Environmental Health and Safety. Annual clearance of MVR check through the Office of Environmental Health and Safety

To apply for this job email your details to donohuemh@cua.edu