The University of St. Thomas

Office of Scholarships and Financial Aid

Front Desk Coordinator

Purpose of the job:

Management of front counter operations
Serves as supervisor for OSFA work-study students
Assists with posting outside scholarships
Works with Parish Scholarship program and Religious Order Waivers
Essential duties and responsibilities:

• Responsible for student service at the counter in person, via email and on the phone.
• Assist students with financial aid application processes.
• Oversee the operation of service to students at the front counter.
• Verify financial aid applications for completeness and accuracy of student’s enrollment status, academic progress, etc.
• Refer students to appropriate professional staff member as needed.
• Supervise staff and student assistants working at the front counter.
• Manage traffic flow of students visiting the office
• Responsible for the security, filing/scanning of documents for OSFA and maintenance of the files as stated in FERPA and financial aid policies and procedures.
• Manages multiple communications utilizing electronic multimedia for the receipt and distribution of mail to include all mass student communications specific to the OSFA.
• Create, coordinate, and update, all financial aid forms for printing and duplicating.
• Keep office supplies and forms at an adequate reserve level.
• Responsible for ensuring equipment is working; requesting servicing as necessary for copier, fax, and student-used computers.
• Counsel students and their families regarding financial aid eligibility, assistance programs available, and their rights and responsibilities associated with those programs.
• Assist with the distribution of information on various financial aid programs available to students; conduct financial aid presentations on campus and in the community.

Knowledge and skills required:

Minimum of an Associate’s Degree or equivalent experience
Prior financial aid or related university work experience
Familiarity with the financial aid application process
Interpersonal skills necessary to deal effectively with students, parents, staff, the public, and the University community; demonstrated strong written and verbal communication skills
Demonstrated analytical abilities to handle complex administrative details with experience working in a fast-paced, multi-tasking environment
Demonstrated ability to work with minimal supervision and the ability to work well under pressure and with frequent interruptions of work
Working conditions:

Significant amounts of personal, phone, and electronic interaction with others.
When workload demands, individuals will be expected to work the necessary hours to get the job done.
Physical capabilities for normal office environment required.
Very limited travel.
Non-smoking environment
The University of St Thomas is an Equal Opportunity Employer


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


About University of St. Thomas

Company Mission:

Our founding was inspired by Catholic intellectual tradition, a 2,000-year-old practice of uniting faith and reason to explore the world. As a Catholic university, we develop future leaders of all faiths looking to make a positive impact on the world. And, we are the only academic institution in Minnesota to be designated a “Changemaker Campus,” meaning social innovation, entrepreneurship and caring for the common good are built into everything we do. Our three campuses in St. Paul, downtown Minneapolis and Rome, Italy, offer unique learning and living opportunities.


Full time benefit eligible position including medical, dental, vision, life insurance, vacation, retirement 403b plan, and tuition remission