Overview

Date:  December 10, 2021

Position Available:  Admissions Operations Lead

Position Reports to:  Director of Admissions

Department:  Admissions

FLSA Status:  Exempt

Hours:  Monday – Friday, 8:30 a.m. – 4:30 p.m., occasional evening and/or weekend work hours

 

Please apply online:  https://franciscan.edu/admissions-operations-lead/

 

POSITION SUMMARY

The Admissions Operations Lead drives recruitment objectives through management of CRM software, initiating prospective student surveys, data importation, input forms, and email/letter flow oversight and responsibility.  This role is also responsible for completion of tasks related to recruitment database management, such as importing test scores, performing duplication maintenance, FPLUS scoring, and all other necessary maintenance to ensure data integrity. The Admissions Operations Lead also provides technical assistance to the Admissions team for the CRM database and continuously monitors the system for areas of improvement.

 

PRIMARY RESPONSIBILITIES

 

1.     Review and update duplicate entries within Salesforce.

2.     Input Standardized Test Scores (SAT and ACT) received via e-file.

3.     Manage process flow for application labeling. Manage web forms.  Manage prospect lead scoring process and update student profiles.

4.     Ensure continual flow of email and letter communications.

5.     Make necessary changes to student database based on integration error reports.

6.     Assist counselors with CRM technical issues.

7.     Create and manage reporting of various KPI’s.

 

This is not intended to be an all-inclusive list.  Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.

 

REQUIREMENTS

Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:

 

Work Experience

 

1 or more years of experience working with databases.
Experience with sales software or CRM platforms.
Competencies

 

Process Management
Project Management
Technical/Functional Skills
Written Communications
Teamwork
Education & Experience

 

Associates degree with work experience; Bachelor’s degree preferred.
Some CRM experience preferred (e.g., Salesforce)
Experience in operations, especially Sales Ops
Technical Skills

 

Database management experience with particular emphasis on Salesforce
Intermediate to High Level experience with Microsoft Excel (formulas, pivot tables, macros)
Experience with HTML/CSS
Workplace Factors

 

Occasional evening and/or weekend work hours
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.

 

Please apply online:  https://franciscan.edu/admissions-operations-lead/

 

For other information and job postings, visit our website at https://www.franciscan.edu

 

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.