Date:  March 29, 2022

Position Available:  Enrollment Services Counter Representative

Position Reports to:  Executive Director of Enrollment Services

Department:  Enrollment Services

FLSA Status:  Non-exempt

Schedule:  Monday-Friday, 8:30 a.m.-4:30 p.m.


Please apply online:  https://franciscan.edu/enrollment-services-counter-representative/



The Enrollment Services Counter Representative will provide quality customer service to the Franciscan community at the Enrollment Counter. Services include taking payments and addressing financial aid, student accounts and registration questions. Position will service the staff as a resource for all questions related to enrollment and basic budgetary entries; will answer student account questions via phone/email; and will arrange for some third party billing.



1.     Process payments and handle questions related to student accounts.

2.     Assist students and staff in all aspects of registrar/course scheduling.

3.     Provide information and services related to all areas of financial aid process, including help with federal forms and internal paperwork.

4.     Provide ID card services to students and staff.

5.     Assist with questions and process concerning the Austrian Study Abroad Program.

6.     Process internal deposits and transaction entries.

7.     Provide quality customer service via phone and email.


This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.



Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience

·         Prior work experience as bank teller, receptionist, office clerk or customer service representative.



·         Customer Service Focus

·         Quality of Work

·         Teamwork

·         Technical/Functional Skills



·         Minimum high school graduate, with 3-5 years of work experience required.

·         Bachelor’s degree with less than 3 years of experience.


Technical Skills

·         Must be comfortable working with money and numbers

·         Ability to use multiple software including Microsoft Excel


Workplace Factors

·         Job requires moving, sitting and standing at different times

·         Must be in public service area for the entire work day


Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:  https://franciscan.edu/enrollment-services-counter-representative/


For other information and job postings, visit our website at https://www.franciscan.edu


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.