Date:  July 13, 2022

Position Available:  Online Enrollment Counselor

Position Reports to:  Director of Online and Graduate Enrollment

Department:  Enrollment Management, Admissions

FLSA Status:  Exempt

Schedule:  Full-time; Monday-Friday, 8:30 a.m. – 4:30 p.m.; must be able to work evenings and weekends, as necessary, especially during the summer; occasional travel, as required


Please apply online:  https://franciscan.edu/online-enrollment-counselor-2/



The Online Enrollment Counselor is responsible for making initial contact with inquiries and with providing thorough customer service throughout the entire admissions process and beyond.  Occasional travel to outside sell at conferences may occur.  Sales and customer service skills are a must.  It is also important to be extremely efficient and a good problem solver.



1.     Make daily calls to new inquiries.

2.     Contact existing inquiries to discuss the application process.

3.     Contact applicants to assist them in completing applications.

4.     Contact admittees to assist with email setup, Blackboard setup, and Registration.

5.     Provide referral information to students regarding Financial Aid.

6.     Organize marketing and communications to prospects and applicants.


This is not intended to be an all-inclusive list.  Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.



Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience

Sales experience is desired.
Customer service experience is desired.

Drive for Results: Is sales focused and tenacious at pursuing a goal and bringing it to a successful close; has a knack for finding the most efficient way of getting something done.
Customer/Service Focus: Demonstrates a sense of urgency and responsiveness to customers’ needs, inquiries and requests.
Decision Quality:  In terms of problem solving, has a knack for getting to the most critical or essential point in a situation or problem and for resolving it.
Action Oriented – Hard working and displays initiative; doesn’t wait to be told or asked to do something.
Process Management: Is effective at identifying and organizing various process steps into an efficient work flow.

Bachelor’s Degree preferred.
Technical Skills

Proficient in Microsoft Office.
Skilled in the use of social media as a marketing and community building tool.
Workplace Factors

Must be able to work evenings and weekends, as necessary, especially during the summer.
Occasional travel, as required.
Must understand and support the Mission of Franciscan University of Steubenville.
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:  https://franciscan.edu/online-enrollment-counselor-2/


For other information and job postings, visit our website at https://www.franciscan.edu


Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.