Overview

Date:  June 9, 2021

Position Available:  Part-time Online Enrollment Counselor and Processor

Position Reports to:  Director of Online and Graduate Enrollment

Department:  Online and Graduate Enrollment

FLSA Status:  Non-exempt

Schedule:  Part-time, approximately 19 hours per week; Occasional travel may be required.

 

Please apply online:  https://franciscan.edu/part-time-online-enrollment-counselor-and-processor/

 

POSITION SUMMARY

This Online/Graduate Enrollment Counselor and Processor position is responsible for making initial contact with inquiries and for providing thorough customer service throughout the entire admissions process and beyond.  This position will assist with the processing of documents and applications for both online and graduate programs.

 

PRIMARY RESPONSIBILITIES

 

1.     Assist with meeting or exceeding annual recruitment goals for graduate and online programs by providing excellent customer service to prospective students through effective outreach and follow-up.

 

2.     Through extensive phone and email contact, guide prospective students through the admissions application process up to the point of enrollment.

 

3.     Assist with University email setup, Blackboard setup, and Registration for admitted students.

 

4.     Communicate financial aid and payment information.

 

5.     Re-enroll current students in subsequent semesters.

 

6.    Assist with the processing of documents and applications for both online and graduate programs.  Database management and CRM interaction will be involved.

 

This is not intended to be an all-inclusive list.  Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.

 

REQUIREMENTS

Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:

 

Work Experience

·         Excellent written and verbal communication required.

·         Proficient computer skills, including Microsoft Word and Excel.

·         Database management experience preferred.

 

Competencies

·         Action Oriented: Able to understand and execute tasks independently.

·         Process Management: Understands and performs steps needed to provide efficient processing.

·         Quality of Work: High standards for accuracy and thoroughness of work.

·         Technical/Functional Skills: Demonstrates ability to use technology to improve process.

·         Project Management: Must be able to prioritize task in a busy work environment.

 

Education

·         Bachelor’s degree preferred.

 

Technical Skills

·         Proficient computer skills, including Microsoft Word and Excel.

·         Database management experience preferred.

 

Workplace Factors

·         Occasional travel may be required.

 

Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.

 

Please apply online:  https://franciscan.edu/part-time-online-enrollment-counselor-and-processor/

 

For other information and job postings, visit our website at https://www.franciscan.edu

 

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.