Overview
Title: Front Desk Coordinator
Department: Office of Admissions
Division: Enrollment Management
Reports To: Associate Director of Admissions
FLSA Status:
We are the University of St. Thomas, the Catholic University in the heart of Houston. We are
committed to the Catholic intellectual tradition and the dialogue between faith and reason. By
pursuing excellence in teaching, scholarship and service, we embody and instill in our students
the core values of our founders, the Basilian Fathers: goodness, discipline and knowledge. We
foster engagement in a diverse, collaborative community.
The University of St. Thomas is a comprehensive university, grounded in the liberal arts.
Committed to the unity of all knowledge, we offer programs in the traditional liberal arts,
professional, and skill-based disciplines. Graduates of the University of St. Thomas think
critically, communicate effectively, and succeed professionally and lead ethically.
JOB SUMMARY: This role plays a vital part in the admissions team, delivering outstanding
customer service to prospective students, applicants, and visitors-whether in person, via email,
or over the phone. In addition to providing direct support, this position helps maintain the
organization and efficiency of the admissions office, ensuring a welcoming and professional
environment. As a front desk representative, this individual will collaborate with admissions
staff, faculty, and campus stakeholders on a daily basis. This is a fully on-site position based at
the main campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (other duties may
be assigned)
• Serve as a representative of the Admissions Office by supporting front desk phone calls,
emails, and in-person inquiries.
• Maintain a strong working knowledge of admissions processes and frequently asked
questions, while also developing training materials for daily use.
• Communicate with prospective students, families, and internal faculty and staff in a
courteous, professional, and respectful manner.
• Collaborate with the admissions team to effectively address inquiries, support applicants,
and provide guidance to families.
• Utilize key campus communication systems, including Phone 8×8, Microsoft Teams,
Office 365, and Slate, to assist with inquiries and streamline communication.
• Support guests who attend daily and group visits. This includes, but is not limited to:
greeting guests, managing check-ins, preparing materials, and submitting work order
tickets.
• Monitor office supply inventory and coordinate orders to ensure the office and staff have
necessary resources.
• Support and collaborate with the Office Manager on a daily basis so that all projects are
finished in a timely manner.
• Assist in supervising student workers within the Admissions Office as needed.
• Open and close the Admissions office during the work week (Monday-Friday and remote
work is not available).
QUALIFICATIONS
• Understands the importance of customer service.
• Ability to handle a high volume of incoming phone calls.
• Relays clear and conscience messages to the appropriate team member.
• Responds to emails professionally and accurately.
• Maintains clear, courteous, and effective communication.
• Understanding of Office 365, with an expectation of learning and adapting to new
departmental software as needed.
EDUCATION: High School Diploma.
PHYSICAL DEMANDS: This position is fully in person on the main campus. The office
setting may require lifting items up to 20 pounds
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://stthom.applicantpro.com/jobs/3653412-316179.html