University of St. Thomas
Registrar Customer Service Associate
Office of the Registrar
The University of St. Thomas (UST), a private Catholic University committed to the liberal arts and the religious and intellectual tradition of Catholic higher education, located in Houston, Texas, near the vibrant central business district, Texas Medical Center, and museum district, is seeking applicants for a full-time Registrar Customer Service Associate. The position reports directly to the University Registrar.
The Registrar Customer Service Associate will serve as the first point of contact at the front counter for the Office of the Registrar and greet visitors in a warm and friendly manner. This person should be enthusiastic with an outgoing personality and be able to work well with a diverse population. In addition to serving as the primary customer service contact for visitors, the customer service associate will also be responsible for general duties as it relates to the Registrar’s Office.
Essential Duties and Responsibilities
Greet students, staff, faculty, staff, and external contacts.
Respond to in-person inquiries and route accordingly.
Manage telephone and email inquiries pleasantly and professionally, answering all general registrar questions and routing specialized questions as needed.
Assist with directing student workers while they perform duties at the front counter.
Oversee workflow and process integration at front counter between Registrar’s Office and the Office of Scholarships and Financial Aid.
Sort and distribute mail.
Monitor supply levels and order supplies and/or merchandise.
Assist with staff calendar and appointment management as needed.
Other related duties as assigned.
Qualifications and Requirements
A minimum of an Associate Degree in business or a related area of study is preferred or an equivalent amount of direct work experience.
Minimum of four years of work experience in a college setting; preferably in a registrar’s office.
Previous experience working in a Student Information System (SIS). Knowledge of PeopleSoft Campus Solutions
Advanced computer skills with specific proficiencies in Microsoft Office suite and Adobe Acrobat.
Ability to maintain positive interpersonal relationships and work in a team environment.
Excellent verbal and written communication skills.
Ability to work under pressure and meet deadlines.
Ability to think analytically and handle multiple tasks under minimal supervision.
Completed formal customer service training preferred.
This is an in-person position. Must be reliable and have a history of satisfactory attendance.
The above statements are intended to describe the general nature of work performed by individuals in this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and qualifications required of individuals in this job classification. All job classifications may have miscellaneous job duties assigned on an as needed basis. Management, at the appropriate level, retains the right to assign and change the duties of any position at any time.
The University of St. Thomas is an Equal opportunity Employer
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
About University of St. Thomas
Our founding was inspired by Catholic intellectual tradition, a 2,000-year-old practice of uniting faith and reason to explore the world. As a Catholic university, we develop future leaders of all faiths looking to make a positive impact on the world. And, we are the only academic institution in Minnesota to be designated a “Changemaker Campus,” meaning social innovation, entrepreneurship and caring for the common good are built into everything we do. Our three campuses in St. Paul, downtown Minneapolis and Rome, Italy, offer unique learning and living opportunities.
Full time benefit eligible position including medical, dental, vision, life insurance, vacation, retirement 403b plan, and tuition remission